FAQ and Troubleshooting
Ping Viewer should run on any modern computer.
- Mac: OSX 10.12 or later
- Windows: Windows 10
- Linux: --
No Connection to the Device
- Reset the ping-viewer setting by clicking the gear icon in the application information header
- Ensure that your usb cable is in good condition and supports data transfer. Try to use another usb cable or a cable known to work with another device like a phone.
- Ensure that the usb-uart bridge is working with your computer. The list of communication ports should change when you plug/unplug your device.
- Windows: check the COM port list in the windows device manager
- Mac/Linux: check the serial devices list when you enter the command
ls /dev/tty*in the terminal
- Ensure that the 5V, ground, RX and TX lines are connected correctly to the device. Try switching the RX and TX lines.
Ensure that you have the necessary permissions to access the usb device. Add your user to the correct group in order to gain access to the usb device.
sudo usermod -a -G dialout $USER
sudo usermod -a -G uucp $USER
Ensure that you have installed the necessary drivers.
If no serial device appears in Ping Viewer while connected to the computer, download and install Windows FTDI VCP Driver Executable.
Allow any question related to the software publisher or disk modifications.
Follow the installation procedure.
- After finishing the installation, restart you computer and run Ping Viewer, the serial port should appear.